Frequently Asked Questions
+What does the term POU mean?
POU stands for Point-Of-Use. A point-of-use water dispenser is a dispenser that draws its water direct from the source, like your building’s own water supply. In our application, this is an activated carbon filtration dispenser that can also be referred to as a bottless water dispenser.
+Do you service my area?
We serve Western Washington State; from our home page if you select our online store then select office delivery you will be prompted to input your zip code. All items listed are available to your delivery area.
+What is included in the rental of the filtration/POU dispenser?
An annual filter replacement and standard maintenance and repair are included with rental.
+What happens if there is a problem with the filtration/POU dispenser?
We guarantee service next business day (M-F 8am-5pm PST).
+Does Mountain Mist provide filtration/POU to homes as well as offices?
No, we currently only offer this service to commercial customers.
+Do I have to sign a contract with Mountain Mist?
No, Mountain Mist doesn’t require contracts. We are a month to month service.
+I am worried about leaks and flooding at my place of business, what preventative measures do you have?
There are several safe guards in place to protect against leaks. First, our filtration/POU dispensers are connected to the building's water line after a shut off valve, the same way you would hook up an ice maker or coffee brewer. If necessary, this valve can be manually shut off, immediately stopping the flow of water. Second, our filtration/POU dispensers have additional shutoff valves located where the water supply connects to the dispenser. This allows the water to be turned off at the unit. Third, each filtration/POU dispenser contains a double mechanical back up float system. If a leak was to occur, the floats would rise and trigger an instantaneous shut off of the water. Finally, Mountain Mist uses only the highest grade, independently certified, water lines in our installation built to withstand up to 230 psi (most commercial locations water supply is 60-80 psi).
+Are your filtration/POU dispensers and filters certified?
Yes! Our filtration/POU dispensers are UL, CSA, and CE certified, and our water filters hold an NSF certification. For more details click here.
+How often do we have to change the filters?
You don't-we do! The filters are commercial grade, certified to purify 3,000 gallons of water, and are changed typically every 6-12 months depending on usage.
+How much is installation?
We provide standard installation at no charge.
+What is standard installation?
For more information about standard installation click here.
+Can you connect the filtration/POU dispenser to our coffee and/or ice machine?
Yes. We’ll install a “T” fitting in the filtered water line and can run it to the coffee machines and/or ice makers. This ensures that you are getting the purest water to your coffee and/or ice machine.
+What is activated carbon filtration?
Carbon is activated with a positive charge and is designed to attract negatively charged water contaminants allowing the filter to remove chlorine, sediment, and volatile organic compounds (VOC’s) from water.
+Can I get specifications on your filtration cartridge?
Yes, a technical sheet is available by clicking here.